Have you heard of Japan Airlines’ (JAL) ground handling contest?
Every year, our ground handling staff at airports all around the world participates in the contest. They work in teams that compete against each other on various skills that are required for their daily tasks. These include luggage loading and cargo handling, and they are judged based on how careful they are with the load, as well as how well they handle unforeseen situations.
Participants observe and learn from their competitors, and are reminded of the importance of smooth and accurate communication in order to perform the job well whilst ensuring safety.
Every member of JAL will continue to work as a team to improve our service quality, so as to provide you with a safe and comfortable flight!